A ransomware attack encrypts your files and demands payment — but paying is rarely your only option, and often the worst one. We identify the strain, recover what can be recovered — decryptable variants, shadow copies, backups and unencrypted data — and preserve everything for your insurer and investigators.
$ bdr triage /dev/sdb → Device: Dell PowerEdge (RAID 5) → Status: RANSOMWARE — files encrypted (.locked) → Strain: identified · known variant $ bdr engineer-working → Read-only image: taken · source preserved → Shadow copies: located + extracted → Decryptor: applied · known flaw $ bdr verify → ✓ databases — restored → ✓ documents — 142,800 files → ✓ data recovered — attacker unpaid
The moment you spot ransomware, isolate the affected machines — disconnect them from the network and from any backups to stop it spreading. Don't reformat, rebuild or delete anything, and don't rush to pay: payment never guarantees a working decryptor and it funds further crime. Keep the ransom note and a few encrypted sample files, and talk to us — we identify the strain first, and some can be decrypted for free.
Modern ransomware does far more than encrypt a few files — it spreads across drives, hunts down your backups and goes after the systems that run your business. These are the cases we see most often.
We identify the exact family and variant from the ransom note and a few encrypted samples before doing anything else. For some strains a free or known decryptor exists; for the current big families the encryption cannot be broken — so we recover from shadow copies, backups and unencrypted data instead.
Strain identification always comes first — we check the No More Ransom project, run by Europol and police forces to publish free decryptors, alongside our own tools. Whatever the family, we tell you honestly what is recoverable before any work begins.
We recover ransomware-hit data across every major operating system, server and NAS platform — Windows, macOS and Linux, and the virtual environments they run on. If ransomware reached it, we can almost certainly help.
Desktops, laptops and workstations · physical and virtual servers · NAS and SAN systems · current and older Windows, macOS and Linux versions.
Recovering from ransomware starts with identifying the strain and never paying blind. We preserve everything as evidence, work only on read-only copies, and recover through every route available — decryptors, shadow copies, backups and unencrypted data.
Tell us what happened. We identify the ransomware family from the note and encrypted samples, and check whether a working decryptor already exists.
We take forensic, read-only images of the affected drives and work only on those copies, preserving the originals as evidence.
We assess every option: a known decryptor, Windows shadow copies, offline or cloud backups, unencrypted remnants and file carving.
Where a strain has a known flaw or published key we decrypt directly; otherwise we rebuild from shadow copies, backups and recoverable data.
We extract and rebuild your files, databases and virtual machines, prioritising whatever your business needs back online first.
We send you a list of data that has been recovered, you verify and data is backed up to a new external drive.
We return your recovered data on fresh media, or by secure transfer for smaller volumes, ready to restore your systems.
We recover ransomware-hit data from servers, NAS, RAID arrays, virtual machines and workstations — identifying the strain, preserving evidence and recovering through every route available.
Tell us what happened and we will get back to you, usually within one working day.
We will be in touch shortly. For anything urgent, call 0117 332 1137.
No hidden fees and no pressure — just a written quote before any work starts.
A snapshot of recent ransomware recoveries across servers, NAS and workstations. Names redacted, details kept deliberately vague.
The strain had a known weakness. We imaged every disk read-only, applied a decryptor and restored the databases and file shares in full.
The ransomware could not delete the NAS's own snapshots. We recovered the protected versions plus the unencrypted remainder in full.
Direct decryption was not possible, so we recovered from shadow copies and an old offline backup, plus unencrypted file fragments.
Reviews from real clients we helped recover after a ransomware attack.
Ransomware took out our main server on a Friday night. They identified the strain, recovered our databases without us paying a penny, and had us trading again. Outstanding.
Our NAS and backups were both encrypted and we feared the worst. They recovered everything from the snapshots and gave us a full report for our insurers. Calm, expert and discreet.
We were quoted a fortune elsewhere and told to just pay. These guys recovered our files from old backups and shadow copies instead. Honest advice when we needed it most.
Send us your device for a free diagnostic, and tell us a little about what happened — an engineer will review it and confirm your exact quote in writing before any work begins.
Recovering your data starts with getting the device to us. Pack it safely, add your contact details, and send it over — after we run a free diagnostic, we’ll confirm your exact price in writing before any work begins.
Posting it in? We recommend a tracked, insured service. Prefer to drop it off? You’re welcome Monday–Friday, 9am–5:30pm — please still package the device as above.
If you need more information on our data recovery service, fill out the form with more detail about your issue and an engineer will review it and give you a custom quote.
We’ll be in touch shortly. For anything urgent, call 0117 332 1137.
The questions we are asked most after a ransomware attack.
Often, yes — though it depends on the strain. Some ransomware can be decrypted, and where it cannot, we usually recover data another way: from Windows shadow copies, offline or cloud backups, and unencrypted remnants left on the drive. An assessment tells you what is realistic.
We would always advise getting an assessment first. Paying never guarantees a working decryptor, marks you as willing to pay again, and funds further attacks. In many cases we recover the data without any payment to the attacker.
Sometimes directly — a number of strains have known flaws or published keys that let us decrypt for free. Where the encryption is strong and unbroken, direct decryption is not possible, so we focus on recovering your data from backups, shadow copies and unencrypted fragments instead.
Frequently, yes. Ransomware often misses offline or off-site backups, NAS snapshots it cannot reach, and Windows shadow copies. Even where backups were hit, we can often recover earlier versions and unencrypted data. Stop using the systems and call us before anything is overwritten.
We start by identifying the family from the ransom note and a few encrypted samples, then check whether a decryptor exists, including the free tools published through the No More Ransom project. Whatever the strain, we look at every recovery route, not just decryption.
Yes — encrypted servers, virtual machines, NAS units and RAID arrays are our specialty. We image every disk, rebuild the array if needed, and recover databases, mailboxes and file shares.
Completely. Ransomware cases are handled discreetly and we are happy to work under a non-disclosure agreement. Your data, and the fact you were attacked, stay between us.
We normally charge a fixed fee per drive starting at £950 + VAT for a one disk system. Ransomware recovery is then quoted per case, because the cost depends on the strain, the volume of data and the systems involved. You get a written quote before any work begins, and no surprises.
You can drop drives off at our Bristol premises Monday to Friday, 9am to 5:30pm, or post them to us fully insured. For servers and NAS, remove the drives and send them labelled with their order or bay number. Include your contact details so we can book it in, and we will assess it before any work begins.
The strain identified first, a written quote, and ransomware recovery from servers, NAS and workstations — with evidence preserved for your insurer. Talk to us today.