A virus or malware infection can corrupt, hide or delete your files — but it rarely destroys the data underneath. We recover your files from an isolated copy of any hard drive, SSD, USB stick or memory card, and return them clean, in-house.
$ bdr diagnose /dev/sdb → Device: SanDisk USB (64 GB) → Status: MALWARE — shortcut virus, files hidden → Client: Coles, R. · Easton BS5 $ bdr engineer-working → Isolated image: taken · malware contained → Hidden files: un-hidden + recovered → Scan: data cleaned · 0 threats remaining $ bdr verify → ✓ documents — 9,840 files → ✓ photos — 12,300 files → ✓ clean data returned — recovered
Keep using an infected drive and the malware can corrupt or delete more of your data — and spread to other devices. Don't run repeated antivirus cleanups hoping to fix it, as these can quarantine or delete the very files you need. Disconnect the device, don't plug it into other machines, and talk to us — we recover your data without ever running the infection.
Malware rarely destroys your data outright — more often it corrupts, hides or deletes it, which means it can usually be recovered. These are the cases we see most often.
We recover from virus and malware infections on every kind of storage and every major brand. If it holds your files, we can almost certainly help.
Hard drives · SSDs · USB sticks · SD, microSD and CF cards · external and portable drives · the drives inside laptops, PCs and Macs.
Recovering from malware means never running it. We image your device in isolation, recover your files from that copy, then clean and return them — safely, in the right order.
Tell us what happened. We assess what the malware has done to your data — corrupted, hidden, deleted — and send a written quote, usually within 48 hours.
We take a forensic image of your device and work only on that copy, in an isolated environment so the malware can never run or spread.
We recover your files from the image, bypassing the infection — un-hiding files hidden by a shortcut virus and recovering any that were deleted.
Where the virus has corrupted the file system or individual files, we rebuild and repair them to restore access.
We scan the recovered data and return it clean of malware, checking that the files open correctly and are intact.
We return your clean, recovered files on fresh media, organised and ready to use.
We backup your data to either an external drive and ship it back to you, or we also offer a free download service for your data up to 75GB.
We recover data from virus and malware infected hard drives, SSDs, USB sticks, memory cards and external drives — working from an isolated copy and returning your files clean, never running the infection.
Tell us what happened and we will get back to you, usually within one working day.
We will be in touch shortly. For anything urgent, call 0117 332 1137.
No hidden fees and no pressure — just a free diagnostic and a written quote before any work starts.
A snapshot of recent virus and malware recoveries across different devices. Names redacted, results verified.
A classic shortcut virus. We imaged the stick in isolation, un-hid the real files, recovered them in full and returned them scanned clean.
The system files were damaged but the data was intact. We recovered everything directly from the drive and returned it free of the infection.
The cleanup had removed important files along with the malware. We recovered them from a forensic image before the space could be overwritten.
Reviews from real clients whose virus and malware hit devices we recovered — clean.
A virus hid everything on my USB stick and I thought it had been wiped. They recovered it all and gave it back virus-free. Absolutely brilliant.
Malware corrupted my laptop and it would not start at all. They recovered every one of my files clean and saved me. I cannot recommend them enough.
My antivirus deleted important work files while cleaning an infection. They got them all back for me. Quick, honest and reassuring throughout.
Send us your device for a free diagnostic, and tell us a little about what happened — an engineer will review it and confirm your exact quote in writing before any work begins.
Recovering your data starts with getting the device to us. Pack it safely, add your contact details, and send it over — after we run a free diagnostic, we’ll confirm your exact price in writing before any work begins.
Posting it in? We recommend a tracked, insured service. Prefer to drop it off? You’re welcome Monday–Friday, 9am–5:30pm — please still package the device as above.
If you need more information on our data recovery service, fill out the form with more detail about your issue and an engineer will review it and give you a custom quote.
We’ll be in touch shortly. For anything urgent, call 0117 332 1137.
The questions we are asked most about recovering data after a virus or malware infection.
Usually, yes. Most malware corrupts, hides or deletes your files rather than truly destroying them, so the data is still recoverable. We recover it from an isolated copy of your device and return it clean of any infection.
No. The “shortcut virus” common on USB sticks and memory cards hides your real files and replaces them with shortcuts, so they only look gone. The files are still there, and we can un-hide and recover them.
No. We recover your data in an isolated environment, scan it, and return it clean of malware — so you do not re-infect yourself or your other devices when you use it again.
Usually not. Malware often damages the system files needed to start up, but your personal data on the drive is still intact. We recover it directly from the drive, separately from the infected operating system.
Often, yes. Files removed or quarantined during a cleanup can usually be recovered, as long as the space has not been overwritten since. Stop using the device and contact us as soon as you can.
Our focus is safely recovering your data and returning it clean. We never run the infected system — we extract your files from an image and scan them, so what you get back is free of the malware.
Virus and malware recovery starts from £199 + VAT for a logical recovery, with a free diagnostic first and no fix, no fee on most jobs. If the device is also physically failing, we will confirm any higher price in writing before any work begins.
Hard drives, SSDs, USB sticks, SD, microSD and CF cards, external and portable drives, and the drives inside laptops, PCs and Macs. If it holds your files, we can usually help.
Most virus and malware recoveries are completed within 1 to 3 working days, and often sooner. The initial diagnostic is usually finished within 48 hours. Urgent cases can often be prioritised — just let us know.
You can drop it off at our Bristol location Monday to Friday, 9am to 5:30pm, or post it to us fully insured. Ensure the device is packaged and sealed, include your full contact details inside the package including Name, Address, Phone Number and Email Address so we can fully book it in. Once we have it, we will run the free diagnostic and send you a written quote before any work begins.
Free diagnostic, no fix no fee on most jobs, and virus and malware recovery from any drive, stick or card — returned clean. Start your recovery today.