Laptop or PC that won't turn on, won't boot, has been dropped or had files deleted? We recover data from Windows laptops and desktops of every make — Dell, HP, Lenovo, ASUS and more. The computer being dead is rarely the problem; the drive inside is usually fine.
$ bdr diagnose /dev/nvme0 → Device: Dell XPS 13 · 512 GB NVMe → Status: WILL NOT POWER ON — board fault → Client: Hayes, M. · Fishponds BS16 $ bdr engineer-working → Drive: removed · healthy → Imaging: 480 GB / 512 GB · 100% read → NTFS: rebuilt · files intact $ bdr verify → ✓ documents — 28,400 files → ✓ photos — 19,100 files → ✓ laptop recovered — data back
If your laptop or PC won't start, keeps blue-screening, or restarts before Windows loads, stop trying to boot it. A failing drive only gets worse each time, and Windows repair tools can overwrite the very files we need. Don't reset the PC, reinstall Windows or run chkdsk — power it down, take the drive out and send it to us. Many newer machines are BitLocker-encrypted, so find your recovery key too; it may be saved in your Microsoft account.
From a laptop that won't turn on to a PC stuck on a blue screen, these are the laptop and PC failures we recover from most — startup, physical, logical and encrypted.
We recover every make of laptop and PC — Dell, HP, Lenovo, ASUS and the rest, gaming rigs, ultrabooks and custom builds. Nearly all have a removable drive we work on directly, whatever the machine.
Dell, HP, Lenovo, ASUS, Acer, MSI and Microsoft Surface · gaming PCs, ultrabooks, all-in-ones and custom desktops · SATA and NVMe SSDs and 2.5 inch hard drives · NTFS and BitLocker. Most laptops and PCs have a removable drive we work on directly — we'll tell you if yours has soldered storage.
Laptop and PC recovery is really about the drive inside. We take the drive out, image it without ever writing to it, and rebuild your files from that copy — repairing the drive first where it has failed.
Tell us the laptop or PC and what happened — won't turn on, won't boot, dropped, deleted files. We diagnose it and send a written quote, usually within 48 hours.
Take the drive out of the laptop or PC yourself — SATA or NVMe — and send us the drive; we don't open laptops or computers. We work on the drive directly, so a dead computer is no barrier to your data. Mechanical or board repairs to the drive need 50% of the fee upfront.
Where the drive has a mechanical, electronic or firmware fault, we repair it — swapping heads, rebuilding the controller — before any data is read.
We take a read-only image of the drive on specialist hardware, reading weak or damaged areas gently so a failing drive is never stressed further.
Where the drive is BitLocker-encrypted and you have the recovery key, we unlock it, then rebuild the NTFS file system from the image to recover your files and folders.
We recover your documents, photos and files and check they actually open and are complete before anything is returned to you.
We return your data on a new drive, or you can download it free for recoveries up to 75 GB.
We recover every make of laptop and PC — Dell, HP, Lenovo, ASUS and the rest — taking the drive out, repairing it where needed and reading it from a read-only image to get your files back.
Tell us what happened and we will get back to you, usually within one working day.
We will be in touch shortly. For anything urgent, call 0117 332 1137.
One fixed price to recover a single laptop or PC — with a free diagnostic and a written quote before any work starts.
A snapshot of recent laptop and PC recoveries across won't-boot, dead machines, dropped drives and deletion. Names redacted, results verified.
The board had failed but the NVMe drive was fine, so we imaged it and recovered everything.
The hard drive heads had failed in the fall. We fitted donor heads and imaged the platters to recover the data.
A corrupt Windows install was hiding the data. We imaged the SSD and recovered all the files.
The drive was healthy and the data still there. We imaged it and recovered the folders straight away.
The board was corroded but the SSD was removable and intact. We pulled it and recovered the lot.
Little had overwritten the data. We imaged the drive and carved back the documents and photos.
Reviews from real Bristol and South West clients whose laptops and PCs we recovered.
My Dell laptop just died and wouldn’t turn on, with years of photos on it. They took the drive out and recovered every one. I cannot recommend them enough.
My HP laptop got dropped and started clicking with all my kids’ photos on it. They recovered every one. Worth every penny and lovely people to deal with.
My laptop wouldn’t start up and just kept trying to repair itself with all my work on it. They recovered the lot. Fast, fair and completely honest.
I deleted important folders from my PC and two other places said they were gone. These got them all back. Genuine experts.
Quoted a clear fixed price up front, no fix no fee, and kept me updated the whole way. Recovered my dissertation off a dead laptop. Brilliant service.
I spilled coffee on my laptop and thought my holiday photos were gone for good. They took the drive out and recovered them all. Honest, skilled and reassuring.
Send us your device for a free diagnostic, and tell us a little about what happened — an engineer will review it and confirm your exact quote in writing before any work begins.
Recovering your data starts with getting the device to us. Pack it safely, add your contact details, and send it over — after we run a free diagnostic, we’ll confirm your exact price in writing before any work begins.
Posting it in? We recommend a tracked, insured service. Prefer to drop it off? You’re welcome Monday–Friday, 9am–5:30pm — please still package the device as above.
If you need more information on our data recovery service, fill out the form with more detail about your issue and an engineer will review it and give you a custom quote.
We’ll be in touch shortly. For anything urgent, call 0117 332 1137.
The questions we are asked most about recovering a laptop or PC.
Usually, yes. A laptop or PC that won't power on normally has a board or power fault, while the drive that holds your files is fine. Once you remove the drive and send it to us, we image it and recover your data, so a dead machine is rarely a barrier.
Almost never. A machine stuck on the spinning dots, an automatic repair loop or 'no bootable device' usually has a failing drive or a corrupt Windows install, not lost files. Send us the drive and we image it and recover your data without relying on Windows.
Usually, yes, if it has a hard drive. Clicking after a drop means the read/write heads have failed, while the platters holding your data are intact. We fit matched donor heads in our clean bench and image the drive. Stop powering it on — every attempt risks the data.
Probably not, if you act quickly. On a healthy drive, deleted files usually stay on the disk until something overwrites them. Stop using the laptop or PC and contact us — the sooner we image the drive, the better the chance of getting it all back.
It is a fixed £300 + VAT to recover a single laptop or PC, with a free diagnostic and a written quote first. If the drive is failing or needs mechanical work, we take 50% of the fee upfront, so most jobs are no fix, no fee.
On most jobs, yes. For a failing drive or hardware work we take a 50% deposit upfront and the rest is only due if we recover your data — so if we can't, you are not left with the full bill.
Every make — Dell, HP, Lenovo, ASUS, Acer, MSI, Microsoft Surface and the rest, laptops and desktop PCs, with SATA or NVMe drives. Most have a removable drive we work on directly; we'll tell you if a machine has soldered storage.
Usually, yes. A forgotten Windows login password on its own doesn't encrypt your files, so once you send us the drive we can recover them. The catch is BitLocker: many newer Windows laptops encrypt the drive by default, and for those we need the recovery key — which Windows often saves to your Microsoft account under your devices. Without that key, encrypted data can't be unlocked by anyone.
Often, yes. A virus, a corrupt user profile or a failed update can lock you out of your files while leaving them on the drive. Where the drive is readable, we recover your documents and photos. Ransomware that has encrypted your files needs special handling — ask us about that separately.
Most recoveries are done within 2 to 3 working days. Drives that need mechanical or board-level work usually take a little longer — 3 to 4 working days — depending on parts. The free diagnostic is normally finished within 48 hours, and urgent cases can often be prioritised.
Please take the hard drive or SSD out of the laptop or PC first and send us just the drive — we don't remove drives from laptops or computers ourselves. You can drop the drive off at our Bristol location Monday to Friday, 9am to 5:30pm, or post it to us fully insured. Include your name, address, phone number and email, and your BitLocker recovery key if the drive is encrypted, so we can book it in and quote before any work begins.
Free diagnostic, a fixed £300 + VAT per machine, and no fix no fee on most jobs — every make of Windows laptop and desktop PC recovered. Start your recovery today.