When an SSD stops being detected by your computer, laptop or Mac, your data is still held on the flash memory. Our engineers repair the firmware or recover at chip level, in-house.
$ bdr diagnose /dev/nvme0 → Device: Samsung 970 EVO (1 TB, NVMe) → Status: NOT DETECTED — controller failure → Client: Wallace, T. · Henleaze BS9 $ bdr engineer-working → NAND read: chip-off · raw flash dumped → Reconstruction: wear-levelling + ECC resolved → Imaging: 0.91 TB / 1.00 TB (91%) $ bdr verify → ✓ documents — 71,440 files → ✓ photos — 44,900 files → ✓ data reconstructed — recovered
Repeatedly plugging in and unplugging an SSD that has dropped offline can make a recoverable controller or firmware fault worse. Don't run repair or formatting tools against it, and don't attempt a firmware update — these can overwrite the very mapping data we need. Disconnect it and talk to us.
Unlike a hard drive, an SSD has no moving parts — so when it disappears, the cause is electronic. These are the faults we see, and recover from, most often.
We recover data from solid-state drives of every major manufacturer. If it stores data on NAND flash, we can almost certainly help.
2.5" SATA · M.2 SATA and NVMe · mSATA and PCIe · internal, external and portable · from early SATA SSDs to the latest high-capacity NVMe drives.
SSD recovery means working at controller, firmware and chip level. We find the real fault, repair or bypass it, then rebuild your data from the flash — carefully, in the right order.
Bring in or post your SSD. We work out whether it is a controller, firmware, NAND or connection fault, and send a written quote — usually within 48 hours.
We rule out the cable and port, and on external or portable SSDs bypass the USB bridge to test the bare drive directly.
Where we can reach the controller, we use specialist tools to access the SSD in a safe mode and repair its firmware and mapping tables.
Where the controller has failed, we remove the flash memory chips and read them directly on specialist NAND equipment.
We reverse the controller's wear-levelling, error correction and scrambling to rebuild your files from the raw flash.
We extract your data, check it against a file listing, and return it on fresh media.
We backup your data to either an external drive and ship it back to you, or we also offer a free download service for your data up to 75GB.
We recover failed SSDs at controller, firmware and chip level in-house — repairing the firmware, or removing the NAND and reconstructing your data directly from the raw flash.
Tell us about your SSD and we will get back to you, usually within 30 minutes during the day.
We will be in touch shortly. For anything urgent, call 0117 332 1137.
No hidden fees and no pressure — just a free diagnostic and a written quote before any work starts.
A snapshot of recent SSD recoveries, handled in-house. Names redacted, results verified.
The controller had failed completely. We removed and read the NAND chips, reconstructed the data from the raw flash, and recovered the bulk of the volume.
A sudden power loss had corrupted the mapping tables. We repaired the firmware at controller level and rebuilt the translator to recover everything.
The internal controller had failed. We recovered the drive at chip level and reconstructed the data from the flash.
Reviews from real clients whose failed and undetected SSDs we brought back.
My Samsung SSD suddenly was not detected and I thought my data was gone for good. They recovered it at chip level and saved everything. Incredible expertise.
My SSD bricked after a power cut. They repaired the firmware and got all of my work back. Brilliant, knowledgeable and honest service.
My portable SSD stopped being recognised on my Mac. They recovered all of my photos and files. I cannot recommend them highly enough.
Send us your device for a free diagnostic, and tell us a little about what happened — an engineer will review it and confirm your exact quote in writing before any work begins.
Recovering your data starts with getting the device to us. Pack it safely, add your contact details, and send it over — after we run a free diagnostic, we’ll confirm your exact price in writing before any work begins.
Posting it in? We recommend a tracked, insured service. Prefer to drop it off? You’re welcome Monday–Friday, 9am–5:30pm — please still package the device as above.
If you need more information on our data recovery service, fill out the form with more detail about your issue and an engineer will review it and give you a custom quote.
We’ll be in touch shortly. For anything urgent, call 0117 332 1137.
The questions we are asked most about SSDs that are not detected or recognised.
An SSD usually disappears because its controller chip or firmware has failed — the part that manages access to the flash memory. The data itself is still held on the memory chips, so even a drive that will not show up at all is frequently recoverable.
In most cases, yes — though SSD recovery is more specialist than a hard drive. We repair the firmware where we can, and where the controller is dead we read the flash chips directly and reconstruct your data from the raw memory.
Usually not. A sudden power loss can corrupt the SSD's mapping tables and leave it undetected, but your data is still on the flash. We repair the firmware and rebuild those tables to bring the drive and your files back.
When an SSD's controller has failed completely, we physically remove the NAND flash memory chips and read them on specialist equipment, then reconstruct your data from the raw flash. It is one of the most advanced recoveries we carry out.
It can. TRIM permanently erases deleted data on many SSDs, and hardware encryption can complicate chip-level recovery. We will always tell you honestly at the diagnostic stage what is realistically recoverable in your specific case.
Sometimes the fault is the enclosure or USB bridge rather than the SSD itself. We test the drive directly to find out, and if the SSD has genuinely failed we recover it at controller or chip level.
Our standard price is £300 + VAT, with a free written diagnostic first and no fix, no fee on most jobs. Complex chip-off recoveries may need a higher quote, which we always confirm in writing before any work begins.
Most SSD recoveries are completed within 3 to 4 working days once you approve the quote, though chip-off reconstruction can take longer. The initial diagnostic is usually finished within 48 hours.
Every major SSD manufacturer, including Samsung, Crucial, SanDisk, Western Digital, Kingston, Corsair, Seagate, ADATA, Intel, Micron, SK Hynix, Sabrent, PNY, Transcend, Kioxia, Lexar, Team Group, Silicon Power, Patriot and OWC — in 2.5-inch SATA, M.2 SATA and NVMe, mSATA and external or portable form factors.
You can drop it off at our Bristol location Monday to Friday, 9am to 5:30pm, or post it to us fully insured. Ensure the drive is packaged and sealed, include your full contact details inside the package including Name, Address, Phone Number and Email Address so we can fully book in your drive. Once we have it, we will run the free diagnostic and send you a written quote before any work begins.
Free written diagnostic, no fix no fee on most jobs, and controller, firmware and chip-level recovery in-house. Start your recovery today.