Answer two quick questions about your faulty hard drive, SSD, memory card, USB stick or RAID. We'll tell you the likely fault, what to do right now to protect your data, and an instant indicative price — no phone call needed.
Built around the faults we see most often. Your answers stay in your browser — we only hear from you if you choose to get in touch.
Our pricing is based on the type of device, not on how much data you've lost. Every job starts with a free diagnostic and a written quote — with no fix, no fee on most jobs.
All prices exclude VAT. Multi disk RAID Arrays, RAID rebuilds, may be quoted higher — always confirmed in writing after the free diagnostic, before any work begins.
Answer two quick questions to get your likely fault, urgent safety advice, and an instant indicative price.
Bring it to our Bristol premises, or post it to us insured with the printable shipping form. We run a free diagnostic and confirm your exact quote in writing.
Once you approve the quote, we recover your data and return it on either a new external drive or via a download cloud service. No fix, no fee on most jobs.
Yes — the tool is completely free, with no signup and no payment details. It runs entirely in your browser, so we only hear from you if you choose to get in touch. The in-house diagnostic on your actual device is free too.
It gives an accurate indicative price based on your device type, which covers the large majority of recoveries. Some cases — a physically damaged memory card needing chip-level work, or a complex RAID rebuild — can be higher. We always confirm your exact price in writing after the free diagnostic, before any work begins.
On most jobs, if we can't recover your data, you don't pay the recovery fee. We confirm exactly what applies to your case in your written quote, so there are no surprises.
Package up your media and you can drop the package off at our Bristol premises Monday to Friday, 9am to 5:30pm, or post it to us fully insured. Download and print the shipping form above, fill in your details, and include it in the package along with your name, address, phone number and email so we can book it in.
Power it off immediately and don't switch it back on. Clicking or grinding is almost always a physical head or motor fault, and every minute powered on risks further damage. Run the diagnostic above for tailored guidance, or call 0117 332 1137 straight away.
Yes. All work is carried out in-house, and we treat every recovery as confidential. We're happy to sign an NDA for sensitive or commercial jobs on request.
Tell us what you have lost and we will get back to you, usually within 30 minutes during the day.
We will be in touch shortly. For anything urgent, call 0117 332 1137.
Drop your device off or post it in with the shipping form, and we'll confirm your exact quote after a free diagnostic. Prefer to talk first? We're a phone call away.