Losing data is stressful enough without worrying about who can see it. We're fully compliant with UK data protection law, registered with the ICO, and every recovery is handled in-house by our own engineers — your files never leave our care, and never leave the UK.
Registered with the ICO and GDPR compliant. Your drive is worked on only by our own engineers, kept confidential, and securely wiped from our systems once it's back with you.
We're fully compliant with UK data protection law — the UK GDPR and the Data Protection Act 2018 — and registered with the Information Commissioner's Office. Any personal data we handle during a recovery is processed lawfully, kept secure, and used only to carry out and return your recovery.
Every recovery is carried out by our own engineers. We never send drives to a third party or overseas — a practice that's surprisingly common in this industry, where some firms simply forward your drive to another lab. Your device stays in our care from the moment it arrives to the moment we ship it back.
Every recovery is handled discreetly. We're happy to work under a non-disclosure agreement at no extra cost, and your files — and the fact you needed us at all — stay between us. Recovered data and any findings are shared only with you, or whoever you instruct us to share them with.
For legal, HR, insurance and forensic cases, we can provide a documented chain of custody so the handling of your device stands up to scrutiny. Where it's needed, our forensic recoveries can be carried out to a court-admissible standard.
While your recovery is in progress, your data is stored securely and access is limited to the engineers working on it. Once your recovery is complete and returned to you — on fresh encrypted media or via a secure download — the recovered data is securely wiped from our systems. We don't keep copies.
Quick answers to what people ask most.
Yes. We're registered with the Information Commissioner's Office under registration number ZC173784, which you can verify on the ICO website at ico.org.uk. We're fully compliant with the UK GDPR and the Data Protection Act 2018.
Completely. Every recovery is handled discreetly by our own engineers, your files stay private, and we're happy to work under a non-disclosure agreement at no extra cost. Recovered data is securely wiped from our systems once it's returned to you.
No. Every recovery is carried out in-house by our own engineers, and your data never leaves the UK. We never forward drives to a third party or overseas, unlike some firms that subcontract the actual work.
Yes, at no extra cost. Just let us know and we'll put an NDA in place before we begin. It's common for ransomware, forensic, legal and HR cases.
Your data is returned on fresh encrypted media or via a secure download, your original device is returned, and the recovered data is then securely wiped from our systems. We don't keep copies.
Yes. For legal, HR, insurance and forensic matters we can provide a documented chain of custody, and where it's required our forensic recoveries can be carried out to a court-admissible standard.
Whether it's a sensitive business matter or irreplaceable personal files, your data is in safe, UK-based hands. Start with a free diagnostic, or talk to us about an NDA.