A server down, a failed drive with no backup, a deadline you can't miss — when data loss is business-critical, we fast-track it. Priority diagnostics, often the same day, and a clear recovery plan straight away, handled in-house.
Emergency jobs go to the front of the bench, and we keep you updated at every step.
If downtime is costing you money or a deadline is on the line, the job gets priority handling. These are the situations we fast-track every week.
A server, RAID array or NAS has failed and your business can't operate — orders, accounts, patient or client records all out of reach.
A failed drive holds the single copy of files you need today — a project, a submission, a job that can't slip.
Clicking, disappearing or repeatedly failing — every hour it stays powered on risks turning a recoverable drive into a lost one.
Recovery software, a re-seated array or a half-finished RAID rebuild has made things worse, and you need experts to step in before more is lost.
The same careful, no-fix-no-fee process as every recovery — just moved to the front of the queue.
Call us in office hours, or message us on WhatsApp or the contact form out of hours. We'll tell you how to get the device to us safely and flag anything not to do.
Your device goes straight onto the bench. We assess what failed, what's recoverable and what it will cost — usually the same day it arrives.
Once you approve the fixed quote, the recovery is prioritised. For business-critical RAID and servers we can work to the tightest timeline the job allows.
You get a realistic timeline up front and updates as we go, so you can plan around it with confidence.
The first few minutes matter. A few simple steps protect your data — and a few common mistakes can make it unrecoverable.
If a drive is clicking, grinding or vanishing, switch it off. Keeping a failing drive running is what usually turns recoverable into lost.
If an array has failed, note the bay order before removing anything and keep the disks together. That order is what we rebuild from.
Tell us what happened before you try anything else. A two-minute message can save your data and a lot of cost.
Our office is open Monday to Friday, 9am to 5:30pm. Outside those hours you're not stuck — message us and we'll get straight back to you with a recovery solution.
Send a message any time describing what's failed. We'll reply quickly with the next step and how to get your device to us safely.
Prefer email? Fill in the contact form on our website with a few details and we'll come back to you fast with a clear plan.
However you reach us, you'll get a real answer from a recovery engineer — not an automated queue — and your job lined up as a priority.
Priority handling doesn't mean a priority price. Emergency jobs follow the same fixed, written pricing as any other recovery, agreed before any chargeable work begins, with no fix, no fee on most jobs. What you're paying for is speed and focus — your job at the front of the bench and a tight, realistic timeline. A free diagnostic still comes first, so you'll know exactly what's recoverable and what it costs before deciding. For the full breakdown, see our data recovery cost guide and pricing.
Send us your device for a free diagnostic, and tell us a little about what happened — an engineer will review it and confirm your exact quote in writing before any work begins.
Recovering your data starts with getting the device to us. Pack it safely, add your contact details, and send it over — after we run a free diagnostic, we’ll confirm your exact price in writing before any work begins.
Posting it in? We recommend a tracked, insured service. Prefer to drop it off? You’re welcome Monday–Friday, 9am–5:30pm — please still package the device as above.
If you need more information on our data recovery service, fill out the form with more detail about your issue and an engineer will review it and give you a custom quote.
We’ll be in touch shortly. For anything urgent, call 0117 332 1137.
The questions we hear most when the clock is running.
Our office is open Monday to Friday, 9am to 5:30pm. Outside those hours you can message us on WhatsApp or send the contact form on our website, and we will get back to you quickly with a recovery plan. Emergency jobs are then fast-tracked the moment we have your device.
For business-critical failures we move the job straight to the front of the bench and aim to complete the diagnostic the same day it reaches us, then give you a clear plan, likely outcome and timeline before any chargeable work begins.
Typically a server, RAID array or NAS that has gone down and is stopping a business from working, a failed drive holding the only copy of critical files, or a deadline you cannot miss. If downtime is costing you money, it qualifies for priority handling.
Our recovery pricing will cost more than our standard prices, written pricing as any other job, agreed before work starts. Emergency handling is about priority and turnaround, no fix, no fee still applies to most jobs.
Stop the rebuild and power the system down. A failed rebuild is the most common cause of permanent loss. Remove the drives, label them with their bay order, and get them to us. Message us out of hours and we will guide you.
Call us in office hours, or message us any time on WhatsApp or the contact form. We'll fast-track your recovery and give you a clear plan straight away.