Seagate makes some of the most widely used drives in the world, so they're among the most common we recover. Whether it's an internal Barracuda that's started clicking or an external Backup Plus that won't mount, the data is usually still there.
Most Seagate failures are mechanical or a failed enclosure board — not lost data. Power it down and get a free diagnostic before the drive is run any further.
Across every range — consumer, NAS and enterprise — and the external families built around them.
The standard 3.5" desktop drives, plus older 7200-series — clicking, slow or undetected.
NAS and surveillance drives, often pulled from a Synology, QNAP or DVR array.
High-capacity enterprise drives from servers and storage arrays.
The external USB drives — usually a failed enclosure board, a dropped drive, or the drive itself failing.
Like any hard drive, the usual culprits are mechanical — failed read/write heads (the clicking), a seized motor, or a head crash after a knock. On the external Backup Plus and Expansion ranges, a common scenario is that the drive inside is perfectly healthy but the USB bridge board in the enclosure has failed, so the drive simply won't appear. Some Seagate models over the years have also had firmware faults that make a working drive suddenly undetectable. In every case the data is normally intact — the fault is in the hardware around it.
We work out whether it's mechanical, electronic, firmware or enclosure-related, then recover accordingly. For a clicking or dead drive, we repair or replace the failed parts — donor heads, a matched board, or firmware repair on our PC3000 hardware — in a clean-air environment, image the platters, and rebuild your files. For an external that won't mount, we remove the drive from the enclosure and read it directly, bypassing the failed bridge.
Quick answers to what people ask most.
Often not. On Seagate Backup Plus and Expansion drives, the enclosure's USB board frequently fails while the drive inside is fine. We remove the drive and read it directly, so the data is usually recoverable even when the external won't mount.
Usually, yes. Clicking is a mechanical fault — failed heads — not erased data. We repair the drive in a clean-air environment and image the platters. The key is to stop using it immediately; repeated attempts cause more damage.
Yes. We recover IronWolf and SkyHawk drives individually, and reconstruct the full array if they came from a Synology, QNAP or other NAS. Send the drives labelled with their bay order.
Single drives start at £300 + VAT with a free diagnostic first and no fix, no fee on most jobs. A physically failed drive needs parts-level work, which takes a 50% deposit toward donor parts and bench time.
Internal or external, clicking or dead — send it in for a free diagnostic and we'll tell you exactly what's recoverable.