- Fixed pricing on recovery (You know what you are paying - no nasty surprises).
- Quick recovery turnaround at no extra cost. (Our average recovery time is 2 days).
- Memory card chip reading services (1st in the UK to offer this service).
- Raid recoding service (Specialist service for our business customers who have suffered a failed server rebuild).
- Our offices are 100% UK based and we never outsource any recovery work.
- Strict Non-disclosure privacy and security is 100% guaranteed.
Data Recovery Process
Expert advice and quoting service
If you have the misfortune to have suffered a data loss through hardware failure our engineers are on hand to assist. Contact us or call us and speak to one of our highly skilled and friendly engineers who will offer a diagnosis as to the nature of the problem. We can then offer you a no obligation quote that will include a fixed price (return delivery of your data included). If you are happy to proceed, pack your device securely and send it to us via Royal Mail registered or special delivery.
Fill in and include this Shipping Form when you send us your device.
If you are local to us why not call into your nearest Data Recovery centre; our engineers will be more than happy to speak to you. If you can’t visit us you will find a downloadable shipping form on the Contact Us page that you can use to make sure we have all of your contact details.
Free diagnostics of your hard drive
When we have received the drive our engineer will once again check it over and contact you to offer a full and comprehensive diagnosis. They will discuss the quotation with you again but there is no obligation to continue with the process if you have changed your mind. We will never proceed without your say so and our engineer will be happy to explain the next step in the process should you wish to proceed
How we recover your data
It normally takes 2-3 days to recover the data from a faulty drive and when it has been securely stored to our servers the engineer will contact you by telephone to explain what has been done. At the same time you will also receive an email detailing the exact nature of the recovery’s contents including screenshots and a full directory listing. If you are happy with this we ask that you verify the data and make full payment so that we can arrange for a physical copy of the backup can be sent out to you via next day courier.
How you get back the data
Having verified your data and paid for its recovery we arrange for it to be returned to you by next day courier. We accept all major credit and debit cards and do not charge for their use. We accept also cheques and bank transfer. When full payment has been receive we will organise the return of your data by courier to your place of work or home; there are no extra or hidden charges; our engineer has already quoted you a price including the return delivery of your data.
Please ensure to fill in and include the Shipping Form when you send us your device.